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Emergency Disaster Relief Program

Del Oro Water Company (DOWC) has implemented an Emergency Disaster Relief Program, which provides certain protections for customers impacted by wildfires or other natural disasters. In the event that a State of Emergency is declared at the state or federal level, customers meeting the following criteria may be eligible for protections:
  • Disaster-related loss or disruption of the delivery or receipt of water service, and/or degradation of the quality of utility service.
If these criteria are met, DOWC will:
  • Work cooperatively with affected customers to resolve unpaid bills and minimize disconnections for non-payment;
  • Waive reconnection or facilities fees for affected customers and suspend deposits for affected customers who must reconnect to the system;
  • Provide reasonable payment options to affected customers;
  • Waive bills for customers who lost their homes or if their homes are rendered uninhabitable; and,
  • Authorize a pro rata waiver of any fixed element of a water bill for the time that the home is uninhabitable, even if the reason for it being uninhabitable is not loss of water service.
The Emergency Disaster Relief Program meets compliance with California Public Utilities Commission (CPUC) Resolution No. M-4833, which makes the aforementioned protections permanent for customers served by CPUC-regulated water providers in the state of California, such as DOWC.
To learn more about Del Oro Water’s Emergency Disaster Relief Program, please call our 24/7 Customer Service Center at 1-530-717-2500.
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