Del Oro Water Company - New Service Request

OUTAGE - in River Island District, Springville, CA.
Customers South of Tule River-Do Not Drink. Emergency irrigation water only. Filling station in place-See RI page.
Updated 12:35 PM, 3/27/2023

OUTAGE - in California Pines District, Cal Hot Springs, CA.
Outage in Pine Flat due to additional mainline break. Approx. restoration time is unknown.
Updated 12:35 PM, 3/27/2023

Please see district page for details

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Announcements

For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

New Service Request

Para ver esta página en español, haga clic aquí.

Please complete this form to request new service.

Service should be requested at least two (2) business days before you will need the water on.

Due to testing requirements, service restoration at properties affected by the Camp Fire should be requested at least THREE (3) WEEKS before you will need the water on.

Please complete this form ONLY if you are the property owner. Tenants should have their landlord contact us.

If you have any questions or special instructions, you may enter them in the final field. Our customer service representative will contact you for verification and payment of any deposit that may be required as soon as your request has been processed.

(*) Required Items

Full Name(*)

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Primary Phone Number(*)

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Secondary Phone Number

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You will receive a phone call when your request has been processed. Calls are only made between 8:30am and 4:30pm.

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If different from water service address.

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Questions / Special Instructions

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IMPORTANT: The property owner MUST hold the water in their name. Del Oro can send a COURTESY COPY of the bill to the tenants, but the original bill must remain in the owner's name. Please contact our Customer Service Center for further information.

By clicking "submit" I agree that I am the property owner or registered agent thereof. I understand that a Del Oro Customer Service Representative will contact me at the phone number I provided when my request has been processed. I further understand that I will be required to provide either a Social Security Number (SSN) or Driver's License number during this phone call. I understand that a deposit may be required prior to start of service. (The deposit amount for most Districts is given on the individual District pages.)