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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

Drought Status (Paradise Pines)

Paradise Pines District ONLY
(Account numbers beginning with "002")

APPEALS ARE NO LONGER NEEDED. The appeal form has been removed.

To report a violation of the water use restrictions, please use the Public Water Use Violation Reporting form.

Click here for the Water Budget Calculator

Summary

4/26/17

THE STATE OF CALIFORNIA HAS RESCINDED MANDATORY CONSERVATION REQUIREMENTS while keeping in place prohibitions against wasteful practices. This includes outdoor watering during or within 48 hours of measurable rainfall, hosing down a sidewalk instead of using a broom or brush, and overwatering which causes runoff onto sidewalks and into gutters.

2/8/17

THE STATE OF CALIFORNIA HAS EXTENDED THE DROUGHT RESTRICTIONS THROUGH APRIL 2017 and continues to require Del Oro to implement mandatory conservation, in order to achieve water use reductions.

7/12/16

THE STATE OF CALIFORNIA HAS EXTENDED THE DROUGHT RESTRICTIONS THROUGH FEBRUARY 2017 and continues to require Del Oro to implement mandatory conservation, in order to achieve water use reductions.

The Good News:
Customers are required to reduce water use by just 8%, instead of the previous 21% requirement.
Drought Surcharges are being eliminated. Customers will no longer receive surcharges when water use exceeds the budgeted amounts

Del Oro is therefore moving from Stage 2 to Stage 1 of Schedule 14.1: Water Shortage Contingency Plan, Stage Mandatory Water Use Reductions, effective with Advice Letter 460. Restricted watering days and mandatory prohibitions on certain uses of water remain in effect, as well as fines for violating the prohibitions. For more information, please read the notice which was mailed to all customers with the July 2016 bills.

2/28/16

Good news! Effective March 1, 2016, the State Water Resources Control Board (SWRCB) has accepted Del Oro's request and reduced the Paradise Pines District mandatory conservation budget from 24% to 21%. Paradise Pines District is now required to achieve a 21% reduction in water use as compared to 2013. For more information, please review the SWCRB's UWS conservation tiers.

2/4/16

The State Water Resources Control Board voted to extend the emergency regulation through October 31, 2016.  The updated legislation reduces California's conservation goal from 25% to 20%. Read the SWRCB press release. Del Oro has requested a reduction in the conservation percentage for Paradise Pines District; more information will be provided when we receive the SWRCB's decision.  The change in percentage is expected to become effective after February 13, 2016, which will be Del Oro customers' MARCH bills. More information will be provided as it becomes available.

2/3/16

Congratulations to Paradise Pines customers for your successful conservation efforts so far. Among local water agencies, only Del Oro met the State's conservation goals in December (Read more from the Chico Enterprise Record).

Restrictions

Del Oro highly recommends downloading and printing the Stage 1 Mandatory Conservation Summary and posting it somewhere you can refer to it easily.

Outdoor Irrigation Restrictions

Limited watering days are now in effect. Outside watering (ie. lawns & gardens) is NOT to be done between the hours of 8 AM and 6 PM.The Watering Schedule is restricted to no more than three (3) days per week as follows:

• Customers who’s street address ends in an odd number (1,3,5,7,9) are to water on Sundays, Wednesdays, or Fridays only
• Customers who’s street address ends in an even number (0,2,4,6,8) are to water on Saturdays, Tuesdays, or Thursdays only
• Customers with no street address are to water on Saturdays, Tuesdays, or Thursdays only
No outside watering is to be done on Mondays.
• Hand and drip watering may be done at any time, but you must still conserve 8%

Obligation to Fix Leaks, Breaks or Malfunctions

All leaks, breaks, or other malfunctions in the customer’s plumbing fixtures and/or irrigation system must be repaired within five (5) business days of written notification by Del Oro, unless other arrangements are made with Del Oro. “Written notification” includes door tags.

Prohibited Uses of Water

  1. The application of potable water to driveways and sidewalks
     
  2. The use of potable water in a water feature, except where the water is part of a recirculating system
     
  3. The application of potable water to outdoor landscapes during and within forty-eight (48) hours after measurable rainfall
     
  4. The serving of drinking water other than upon request in eating or drinking establishments, including but not limited to restaurants, hotels, cafes, cafeterias, bars, or other public places where food or drink are served and/or purchased
     
  5. Irrigation of ornamental landscape on public street medians
     
  6. Irrigation outside of newly constructed homes and buildings with potable water unless the potable water is delivered by a drip irrigation systems and/or micro spray irrigation system
     
  7. Use of potable water for street cleaning with trucks, except for initial wash-down for construction purposes (if street sweeping is not feasible) Restriction ended 7/1/16
     
  8. Use of potable water for construction purposes, such as consolidation of backfill, dust control, or other uses unless no other source of water or other method can be used Restriction ended 7/1/16
     
  9. The application of potable water to landscapes in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures
     
  10. The use of a hose that dispenses potable water to wash vehicles, including cars, trucks, buses, boats, aircraft, and trailers, whether motorized or not, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use

Operators of hotels and motels shall provide guests with the option of choosing not to have towels and linens laundered daily. The hotel or motel shall prominently display notice of this option in each guest room using clear and easily understood language.

Limits on Filling Residential Swimming Pools and Spas: Re-filling and initial filling of single-family residential swimming pools or outdoor spas with potable water is prohibited, except to maintain required operating levels of existing pools and spas or as a result of completing structural repairs to the swimming pool or outdoor spa (previous Stages allowed certain exceptions). Restriction loosened 7/1/16

Limits on Filling Ornamental Lakes or Ponds: Filling or re-filling ornamental lakes or ponds with potable water is prohibited, except to the extent needed to sustain aquatic life, provided that such animals are of significant value and have been actively managed within the water feature prior to the implementation of any staged mandatory restrictions of water use as described in this Rule.

Other duly adopted restrictions on the use of potable water as prescribed from time to time by the Commission or other authorized government agencies may be added at any time.

Current Conservation Statistics

Del Oro thanks every customer who is conserving water for your personal efforts to help ensure we all have enough water these severe drought years.

Paradise Pines District 2014 2015 2016 2017
January   24% 40% 23%
February   20% 21% 18%
March   3% 15% 5%
April   11% 27%  
May   41% 47%  
June 15% 53% (#1 among CA
Urban Water Suppliers
)
45%  
July 4% 36% 36%  
August 7% 44% 38%  
September 36% 45% 40%  
October 2% 27% 14%  
November 20% 29% 42%  
December 30% 32% 30%  
AVERAGE 16% 34% 35% 15%
Average Savings June 2015 - September 2016
(State Water Resources Control Board Compliance Period)
36.82%  

Additional Information:

The June 2016 SWRCB Supply Self-Certification is available here, as per Sec. 864.5 of the Emergency Regulation

The following is a list of resources for information on how to monitor your water use and conserve water. It is not exhaustive; additional resources can be found through internet search engines (ie. google). A different conservation tip is also printed on your bill each month.

Return to Del Oro Water Company's General Drought Information page

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