Del Oro is proudly celebrating 50 years of serving California

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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

About Paying Online

How to Use the Online Bill Payment Service
Frequently Asked Questions

At this time, the Online Account Management service is only available to account owners
Tenants are only able to make payments online through delorowater.com by using the Quickpay option
We apologize for the inconvenience


How to Use the Online Account Management Service

Account Registration
The first step is to register your account.

  • To do this, click the My Account link.
  • Read the instructions and then click the "Continue to My Account" link.
  • This will bring you to the Account Login page.
  • Simply click on New User Sign Up to begin the registration process. Reference information on your bill to complete the signup process.
  • Required fields are denoted by red dots.
  • After completing the account registration form, press Register to create your account.

My Account
After login, you will see the homepage of your account. From this page, you can view a number of things, including:

  • Manage Profile & Edit Password
    Edit the information you entered when registering your account.
     
  • Linked accounts
    Add other Del Oro Water Company serviced properties that you own so all your properties can be accessed from a single login.  Once your accounts are linked, simply go to the linked accounts screen and change the "active" account to view another property. Please be aware, there may be a small delay when switching between accounts.
     
  • View Bill
    On this page you will find your account number, service address, mailing address, due date, past due balance, and total amount due. From this screen, you can also pay your bill and view account history.
     
  • Pay Your Bill
  1. From your account homepage, select Pay Now.
  2. Note the total amount due. You will be asked to enter a payment amount. Please be aware that, if you pay less than the current amount due, your account may still be subject to shut off. Partial payments do not prevent shut off.
  3. Choose a payment method, agreed to the Terms & Conditions, and select Next.
  • Pay with Debit/Credit Card
  1. Enter the information required. Double check all information to ensure a successful transaction. Credit and debit cards are automatically verified when the transaction is processed.
  2. Press Submit Transaction. WARNING!  Click this button only ONCE to avoid multiple charges! Please be patient; the transaction may take up to several minutes to complete.
  3. The Thank You screen confirms your payment has been made.
  4. Click on My Account to view the current status of your payment. The icon below Pay Bill is replaced with your payment status. Following submission, your payment status will be "Pending."
  5. When your payment has been processed and posted, the Pay Bill area is removed. However, if you entered an amount less than that which is due, the link will remain active until the full amount is paid.

Frequently Asked Questions - Online Account Management

Q. What is the Online Account Management Service?
A. Our Online Account Management Service offers the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

Q. How much does the Online Account Management Service cost?
A.
There is no additional fee associated with our Online Account Management Service; it is a free service for Del Oro Water customers.

Q. Is Online Account Management Service secure?
A. We engage several measures to ensure that your account information is secure.

  • Sign-in ID and Password:  Your username and password are unique identifiers that only you know.
  • SSL:  We use SSL (secure sockets layer) to ensure that your connection and information are secure.
  • Encryption:  224-bit or greater SHA-2 encryption makes your information unreadable as it passes over the Internet.

Q. Are credit cards accepted for payment?
A.
Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online. For your convenience, you may also pay your bill with a debit card.

Q. Are debit cards accepted for payment?
A.
Yes, debit cards are accepted as payment. They are processed the same way as credit cards, so simply choose the "Credit Card" payment method when paying your bill online.

Q. Why doesn't this site save my credit/debit card information for making single payments?
A.
Banking laws recently changed. In order to meet PCI Compliance, we have had to remove the "save information" option. We apologize for the inconvenience, but we must remain in compliance with the most current banking laws.

Q. When will my payment post to my account?
A.
Payments post to your account immediately.

Q. What if I receive a 48-hour notice or get disconnected?
A.
Please contact a customer service representative at 530-717-2500 or toll free at 877-Del-Oro H2O Contact information specific to your District can be found on the Phone Directory page.

Q. Whom do I contact if I have questions about my online Bill?
A.
Please contact a customer service representative at 530-717-2500 or toll free at 877-Del-Oro H2O. Contact information specific to your District can be found on the Phone Directory page.

Q. What if I paid my bill on-line, but it still shows a balance?
A.
Please contact a customer service representative at 530-717-2500 or toll free at 877-Del-Oro H2O. Contact information specific to your District can be found on the Phone Directory page.

Q. How do I update my personal information?
A. This information can be updated online via the My Account page.
     In Account Settings, click Edit Profile to edit your online profile. Contact information specific to your District can be found on the Phone Directory page
     Please note: For changes to the account owner's name, address, or phone number, you must call customer service. For security reasons, these cannot be changed online.

Copyright © 2016 Del Oro Water Company. All rights reserved.