Del Oro is proudly celebrating 50 years of serving California


For 24-hour customer support or emergency, please call:


For Billing or Service Inquiries:

Black Butte District

To contact a Customer Service Representative,
Black Butte District customers please dial 530-717-2510

Para hablar con un Represente de Servicio al Cliente,
clientes de Black Butte District por favor marque 530-717-2510

Black Butte District serves the area known as Estates Subdivision Unit No. 1 and vicinity, located 1-1/2 miles northwest of Orland in Glenn County, California.

2020 Meter Reading Schedule



2014-2016 DROUGHT INFORMATION (Click Here)

Please read the notice which was mailed with the July 13, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.

In Progress

There are no projects currently in progress.

Improvements to date

Good news! Del Oro has completed installation of a new generator for Larkspur Meadows District to provide back-up power to keep water flowing during Public Safety Power Shutoffs and other power outages. The new generator is automatic and replaces an old engine that had to be manually hooked up during a power outage. This new system allows us to easily continue serving our customers during these events.

The new meter installed at Black Butte District:


All meters in Black Butte District have been replaced with new meters. As part of the meter exchange project, all gallon meters have been replaced with cubic foot meters.


All new piping has been installed between the pump and pressure tank. DOWC crews have also installed new pressure tank flow and hour meters, as well as a pressure release valve.

Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit $ 172.80
Meter Size Monthly Charge
5/8 by 3/4 inch $  34.56
3/4 inch $  42.84
1 inch $  59.40
1 1/2 inch $ 100.79
2 inch $ 150.47
Quantity Rate  
For all water used, per 100 cubic feet $ 1.314
Late Fee  
For monthly bills not paid by the due date $ 10.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.23% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - Black Butte Annual General METERED Service
  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
  2. The established billing cycle for water used is monthly.
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
  5. A late charge will be imposed per Schedule No. LC.
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
  7. As authorized by the California Public Utilities Commission, all bills across Del Oro Water Company Districts are subject to a surcharge over twelve (12) billing cycles at $10.54 per month to each customer's bill as approved by the CPUC on May 30, 2019 by Resolution No. W-5193 following Advice Letter No. 511-A. This charge is for the specific purpose of collecting lost revenue of $800,000 due against the DOWC Lost Revenue Balancing Account which tracks the lost revenue associated with the November 2018 CAMP Fire offset by cost savings associated with lower sales on volume-related items such as power, and any insurance or litigation proceeds received by DOWC.

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