 OUTAGE - in River Island District, Springville, CA.Customers South of Tule River-Do Not Drink. Emergency irrigation water only. Filling station in place-See RI page. Updated 12:35 PM, 3/27/2023 OUTAGE - in California Pines District, Cal Hot Springs, CA.Outage in Pine Flat due to additional mainline break. Approx. restoration time is unknown. Updated 12:35 PM, 3/27/2023 Please see district page for details |
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For 24-hour customer support or emergency, please call:
1-877-DEL-ORO-H2O
(1-877-335-6764)
For Billing or Service Inquiries:
1-530-717-2500
Hat Creek District
To contact a Customer Service Representative,
Hat Creek District customers please dial 530-717-2523
Para hablar con un Represente de Servicio al Cliente,
clientes de Hat Creek District por favor marque 530-717-2523
Hat Creek District serves the area known as Rim Rock Ranch Unit No. 1 and vicinity, located near the community of Old Station in Shasta County, California.
DROUGHT INFORMATION (Click Here)
June 23, 2021: Customers are asked to voluntarily conserve water due to this year's extremely dry conditions. Please read the NOTICE that was mailed with the June 23, 2021 bills.
The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.
As major upgrades and projects become necessary, updates will be posted here.
Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
| New Service Advance Deposit | $ 212.68 | ||
| Meter Size | Monthly Charge | ||
| 5/8 by 3/4 inch | $ 53.17 | ||
| 3/4 inch | $ 72.50 | ||
| 1 inch | $ 104.95 | ||
| 1 1/2 inch | $ 191.27 | ||
| 2 inch | $ 294.84 | ||
| 3 inch | $ 536.52 | ||
| Quantity Rate | |||
| For all water used, per 100 cubic feet | $ 2.081 | ||
| Late Fee | |||
| For monthly bills not paid by the due date | $ 10.00 | ||
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
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The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
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The established billing cycle for water used is monthly.
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The opening bill for metered service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
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All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
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A late charge will be imposed per Schedule No. LC.
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In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.