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Advice Letter 514

  • Emergency Disaster Relief Customer Outreach Plan
  • Emergency Disaster Relief Customer Outreach Plan
  • Effective: September 9, 2019
  • Effective: September 9, 2019
  • Resolution: Decision 19-07-015
  • Resolution: Decision 19-07-015
  • Posted: September 10, 2019
  • Posted: September 10, 2019
  • Last update: 10 September 2019
The California Public Utilities Commission ("Commission") adopted D.19-07-015 on July 11, 2019. The decision implements an emergency disaster relief program for electric, natural gas, water, and sewer  utility customers under the Commission's jurisdiction. The emergency disaster relief program is designed to ensure that utility customers who experience a housing or financial crisis due to a disaster keep vital utility services and receive financial support in the wake of a disaster.
 
According to D. 19-07-015, experience shows that some customers have relatively less access to information regarding emergency preparedness. In order for customers to have equal access to the protections provided in the decision, it is important to ensure that all utility customers are aware of the emergency customer protections before a disaster occurs. It is vital to raise awareness about the existence of the emergency protections before a disaster occurs so that customers are prepared. Therefore, the decision establishes a baseline of required outreach and education activities to ensure each utility's plan is robust to reach affected customers.
 
Ordering paragraph 13 states:
 
13. All Class-A Water utilities (California Water Service Company, California American Water Company, Golden State Water Company, Great Oaks Water Company, Liberty Utilities (Apple Valley Ranchos Water, and Park Water), San Jose Water Company, San Gabriel Valley Water Company, and Suburban Water Systems as well as all Class-B Water utilities (Fruitridge Vista Water Company, Bakman Water Company, Del Oro Water Company, East Pasadena Water Company, Santa Catalina Island Water (a division of Southern California Edison Company), and Alco Water Service).) shall file a Tier 1 Advice Letter 60 days from the effective date of this decision, setting forth the plan for customer outreach of these protections in English, Spanish, Chinese (including Cantonese, Mandarin, and other Chinese languages), Tagalog, and Vietnamese as well as Korean and Russian where those languages are prevalent within the utilities' service territories.
 
Submission of the attached emergency disaster relief customer outreach plan is made in compliance with the above ordering paragraph.
 
 
 
 
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