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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

Magalia District


To contact a Customer Service Representative,
Magalia District customers please dial 530-717-2504

Magalia District serves the area known formerly as Magalia County Water District, located north of the Town of Paradise and south of the Paradise Pines District of Del Oro Water Company in Butte County, California.

2017 Meter Reading Schedule

 

2014-2016 DROUGHT INFORMATION (Click Here)

Please read the notice which was mailed with the July 27, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.

Check the level of Lake Oroville:
http://cdec.water.ca.gov/cdecapp/resapp/resDetailOrig.action?resid=ORO
Please note: This will open in a new window and may load slowly.


There are no current projects in Magalia.

Leak detection crews will be surveying the district September 9 - 10, 2015.  These crews use advanced equipment to survey each District every several years and help to find hidden leaks that may otherwise be unnoticeable.

Phase I of the Regional Intertie Project has been completed.

Archive of Regional Intertie Project information

 

Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit   $ 186.12
     
Meter Size Monthly Service Charge SRF Surcharge
5/8 by 3/4 inch (most homes have these) $ 20.68 $  5.16
3/4 inch $ 31.02 $  7.74
1 inch $ 51.69 $ 12.89
2 inch $ 165.41 $ 41.26
     
Quantity Rate    
For all water used, per 1000 gallons   $ 5.146
     
Late Fee    
For monthly bills not paid by the due date   $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

State Revolving Fund (SRF) Surcharge
The monthly Surcharge is specifically for repayment of the State Revolving Fund for the Regional Intertie Project as authorized by Decision 08-05-032, as adjusted by Decision no. D. 14-02-034, dated February 27, 2014 as further amended on March 21, 2014. The monthly Surcharge Rates are subject to adjustment.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - Magalia Annual General Metered Service
  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods for water used.
     
  2. The opening bill for meter service, except upon conversion from flat rate service, shall be the established annual service charge for the service. Where initial service is established after the first day of the year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
     
  3. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
     
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  5. A late charge will be imposed per Schedule No. LC.
     
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  7. Charge for Commitment of Future Service. By Decision No. 08-05-032, the Commission authorized the Utility to impose a surcharge (SRF Surcharge) for repayment of a State Revolving Fund Loan to fund the construction of the Regional Intertie Project authorized by that Decision. In lieu of the SRF Surcharge set forth in Schedule MD-1A, an Applicant for new service who does not wish to actually receive service at the time of application but rather seeks only a firm commitment by the utility to provide service at some date in the future, shall be assessed a one-time charge of equal to (a) the applicable monthly SRF Surcharge for the meter size for which a service commitment is sought times (b) 240 months. An applicant assessed the charge described herein shall not be subject to the SRF surcharge or the SRF Surcharge Connection Fee set forth in Schedule MD-1A when the applicant actually begins receiving water service.

    Within each of the three districts all new customers [applicants] requesting service to any previously un-served premises will be charged a SRF Surcharge Connection Fee calculated as the total of the monthly surcharges applicable from the effective date of the original tariff schedule [May 30, 2008] authorizing the surcharge to the date of connection.

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