For 24-hour customer support or emergency, please call:
For Billing or Service Inquiries:
Paradise Pines District
To contact a Customer Service Representative,
Paradise Pines District customers please dial 530-717-2502
Del Oro will perform mainline flushing in your area March 20th through April 7th, 2017
Good water practice and the California Department of Public Health require periodic flushing of all water utilities’ mainlines.
All customers are advised that if they experience some discoloration (cloudiness) or sediment in their water, these conditions may be expected and are of no health concern. However, attention should be paid to the water when washing clothes as cloudy water could stain certain types of clothing.
Paradise Pines District serves the areas known as Fir Haven Subdivision, Sierra Del Oro Subdivisions, Paradise Pines Subdivisions, and vicinity, located in the Magalia area approximately 6 miles north of the Town of Paradise in Butte County, California.
Since June 1, 2015, the State has required Paradise Pines to implement mandatory conservation and water budgeting, include fines and surcharges for overuse and misuse of water, in order to achieve 21% to 24% reductions in water use as compared to 2013.
Del Oro has received approval of Advice Letter 460 and has therefore moved from Schedule 14.1 Stage 2 to Stage 1. Therefore, for all bills calculated after July 1, 2016, the mandatory conservation percentage is reduced to 8% and the surcharge for overuse of water is removed. Restricted watering days and mandatory prohibitions on certain uses of water remain in effect, as well as fines for violating the prohibitions. For more information, please read this notice, which was mailed to all Paradise Pines customers with their July 2016 bills. Del Oro highly recommends downloading and printing this notice and posting it somewhere you can refer to it easily.
Check the level of Lake Oroville:
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Main Line Replacement Capital Improvement Project Update
May 17, 2016: All work has been completed!
May 3, 2016: All mainlines have been installed and all service lines have been transitioned to the new mainlines! Street paving and final clean up are estimated to be completed this week.
April 15, 2016: Installation of the new 8" mainline on Woodbury Drive is completed. Service connections will shortly be transitioned to the new mainline.
March 29, 2016: All services off W Park and S Park have been transitioned to the new mainline. Construction on the Woodbury section is beginning.
February 16, 2016: All services from Athens to Andover have been transitioned to the new mainline. Service connections and connected mainlines are continuing to be moved to the new main from Athens to Woodbury.
January 14, 2016: Installation of the new 8" mainline from the intersection of West Park Drive and Woodbury to South Park and Andover is completed. Service connections will shortly be transitioned to the new mainline.
November 6, 2015: Installation of the new 8" mainline has made it as far as Shoup Ct and Salk Ct., including the installation of a new fire hydrant.
October 26, 2015: Installation of the new 8" mainline is proceeding from the intersection of West Park Drive and Woodbury and his heading towards South Park and Andover.
October 16, 2015: The new 8" mainline has been installed on Shaw Circle. Service lines will be replaced and connected to the mainline later this winter. Mainline construction has begun on South Park and West Park Drives.
September 15, 2015:
September 9, 2015: Construction has begun on Shaw Circle, which will be the first section completed.
Approximately 7,745 feet of mainline on South Park, West Park, Glendale,
Calvin, and Shaw, as well as 11 hydrants and 140 services, is scheduled for replacement in Paradise Pines in approximately 2015. Please see the notice (below) for additional information.
Phase I of the Regional Intertie Project has been completed: Archive of Regional Intertie Project information
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
|New Service Advance Deposit||$ 188.64|
|Meter Size||Monthly Service Charge||
|5/8 by 3/4 inch (most homes have these)||$ 15.72||$ 4.33|
|3/4 inch||$ 23.58||$ 6.49|
|1 inch||$ 39.30||$ 10.81|
|1 1/2 inch||$ 78.60||$ 21.63|
|2 inch||$ 125.77||$ 34.60|
|3 inch||$ 235.81||$ 64.88|
|4 inch||$ 393.02||$ 108.14|
|6 inch||$ 786.04||$ 216.28|
|For all water used, per 100 cubic feet||$ 3.48|
|Stage 2 Drought Surcharge: For all water used, per 100 cubic feet, in excess of monthly budget - Ended 7/01/2016||$ 6.50|
|For monthly bills not paid by the due date||$ 5.00|
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
State Revolving Fund (SRF) Surcharge
The monthly Surcharge is specifically for repayment of the State Revolving Fund for the Regional Intertie Project as authorized by Decision 08-05-032, as adjusted by Decision no. D. 14-02-034, dated February 27, 2014 as further amended March 21, 2014. The monthly Surcharge Rates are subject to adjustment.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
The initial service charge for customers applying for service, who have not been a customer of the district for at least 12 months, is a multiple of the Monthly Service Charge, the meter size, times 12 months. This initial advance will be prorated 1/12 per month over the first twelve month period of service and credited to the customer's bill on a monthly basis. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
The established billing cycle for water used is monthly.
All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
A late charge will be imposed per Schedule No. LC.
In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
Charge for Commitment of Future Service. By Decision No. 08-05-032, the Commission authorized the Utility to impose a surcharge (SRF Surcharge) for repayment of a State Revolving Fund Loan to fund the construction of the Regional Intertie Project authorized by that Decision. In lieu of the SRF Surcharge set forth in Schedule PP-1A, an Applicant for new service who does not wish to actually receive service at the time of application but rather seeks only a firm commitment by the utility to provide service at some date in the future, shall be assessed a one-time charge of equal to (a) the applicable monthly SRF Surcharge for the meter size for which a service commitment is sought times (b) 240 months. An applicant assessed the charge described herein shall not be subject to the SRF surcharge or the SRF Surcharge Connection Fee set forth in Schedule PP-1A when the applicant actually begins receiving water service.
Within each of the three districts all new customers [applicants] requesting service to any previously un-served premises will be charged a SRF Surcharge Connection Fee calculated as the total of the monthly surcharges applicable from the effective date of the original tariff schedule [May 30, 2008] authorizing the surcharge to the date of connection.
- As authorized by the California Public Utilities Commission all bills are subject to a one-time Surcharge of $37.99 per customer over approximately twenty-four (24) billing cycles at $1.58 per month to each customer’s bill as approved by the CPUC in Advice Letter No. 411. This charge offsets the audited amount of $178,650.00 due against the DOWC Statewide Lost Revenue Recovery Memorandum Account for the period April 1, 2014 through December 31, 2014.