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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

River Island District


To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514

River Island District serves Tract Number 389 and vicinity, adjacent to the River Island Golf Course, located approximately four miles south of Springville, Tulare County, California.

2017 Meter Reading Schedule

 

2014-2016 DROUGHT INFORMATION (Click Here)

Please read the notice which was mailed with the July 27, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.

 

Territory 1 Territory 2
Uranium Notice - December 28, 2016 Nitrate levels were within allowed ranges during this period
Uranium Notice - October 25, 2016 Nitrate Notice - October 25, 2016
  Nitrate Notice - July 27, 2016
Uranium Notice - March 23, 2016 Missing Test Notice - April 1, 2016

New Treatment Plant Project

Due to the reliance on multiple wells and the associated challenges, and in accordance with CA Dept of Public Health directives, DOWC has secured rights to water from the Pleasant Valley Canal. In order to use this water, a new treatment plant must be constructed.

DOWC is in the final stages of securing state approval of the engineer plans. Once the plans are approved, a CPUC hearing will be held in the River Island area to discuss the project with consumers and other interested parties. After that, the project will be put out to bid. Currently, we estimate that construction will occur in 2018.

Meter Exchange Project

DOWC has completed a company-wide meter exchange program. For more information, please see the notice which was mailed with all January 23, 2013 bills.

If you have questions, please contact our Customer Service Center directly.

DOMESTIC Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit $ 258.06
   
Meter Size Monthly Charge
Up to 1 inch $ 43.01
1 1/2 inch $ 86.04
2 inch $ 137.66
3 inch $ 258.12
4 inch $ 430.19
6 inch $ 860.39
   
Quantity Rate  
For all water used, up to 10,000 cf, per 100 cubic feet $ 3.467
For all water used, over 10,000 cf, per 100 cubic feet $ 4.780
   
Late Fee  
For monthly bills not paid by the due date $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Private Fire Protection Service  
For each 4" fire hydrant with one 2.5" outlet $ 2.50
For each 6" riser hydrant with steamer $ 3.00

IRRIGATION Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit None
   
Meter Size Monthly Charge
All None
   
Quantity Rate  
For all water used, up to 2,500 cf, per 100 cubic feet $ 2.992
For all water used, over 2,500 cf, per 100 cubic feet $ 4.780
   
Late Fee  
For monthly bills not paid by the due date $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - River Island DOMESTIC Annual General Metered Service
  1. A late charge will be imposed per Schedule No. LC.
     
  2. The established billing cycle for water used is monthly.
     
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  4. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  5. As authorized by the California Public Utilities Commission (CPUC) all bills are subject to a one-time Surcharge of $3,636.68 over approximately twelve (12) billing cycles at $0.035 per 100 cubic feet as approved by the CPUC in Advice Letter No. 433. TheSurcharge effect on the average customer’ s bill is estimated to be $0.69 per month over the twelve (12) month period of time. This charge offsets the Del Oro Water Company Transportation Memorandum Account (DOWCTMA) for the year January 1, 2015 through December 31, 2015.
     
  6. As authorized by the California Public Utilities Commission all bills are subject to a one-time Surcharge of $2,563.57 over approximately twelve (12) billing cycles at $0.025 per 100 cubic feet as approved by the CPUC in Advice Letter No. 436. The Surcharge effect on the average customer’s bill is estimated to be $0.50 per month over the twelve (12) month period of time. This charge reflects an audited amount due against the Full Cost Water Supply Balancing Account from January 1, 2015 through December 31, 2015.
     
  7. As authorized by the California Public Utilities Commission all bills are subject to a one-time Surcharge over approximately eighteen (18) billing cycles at $4.71 per month to each customer's bill as approved by the CPUC in Advice Letter No. 451. This charge offsets the audited amount of $36,418.00 due against the DOWC Statewide Lost Revenue Recovery Memorandum Account for the period of April 1, 2014 through December 31, 2015.
     
  8. The CPUC granted and approved on December 15, 2016 for the River Island District an Interim Rate Increase, followed by Resolution No. W-5121 dated December 15, 2016 granting a General Rate Increase. With the approval of Advice Letter No. 470, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $26,757.54 as a one-time surcharge over approximately twelve (12) billing cycles at $5.22 per customer per month, or until the net shortfall is reimbursed. If over collection of funds occurs, a credit will be issued to the customers.
     

Special Conditions - River Island IRRIGATION Annual General Metered Service
  1. This service is secondary to domestic service and the utility must be given 24 hours notice before each irrigation. In the event that insufficient water is available for all irrigation users to be served at the same time, rotation of use may be required.
     
  2. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  3. Each property owner shall be responsible to install back-flow prevention device on domestic supply per Water Co. requirements.
     
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  5. A late charge will be imposed per Schedule No. LC.
     
  6. The CPUC granted and approved on December 15, 2016 for the River Island District an Interim Rate Increase, followed by Resolution No. W-5121 dated December 15, 2016 granting a General Rate Increase. With the approval of Advice Letter No. 470, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $2,029.34 as a one-time surcharge over approximately twelve (12) billing cycles at $8.90 per customer per month, or until the net shortfall is reimbursed. If over collection of funds occurs, a credit will be issued to the customers.
     

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