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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

River Island District


To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514

River Island District serves Tract Number 389 and vicinity, adjacent to the River Island Golf Course, located approximately four miles south of Springville, Tulare County, California.

2018 Meter Reading Schedule

 

2014-2016 DROUGHT INFORMATION (Click Here)

Please read the notice which was mailed with the July 27, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.

 

Territory 1 Territory 2
 Nitrate Notice - March 28, 2018  
 Nitrate Notice - February 28, 2018 Nitrate levels were within allowed ranges during this period
 Uranium Notice - December 27, 2017 Nitrate levels were within allowed ranges during this period
 Nitrate Notice - December 27, 2017 Nitrate levels were within allowed ranges during this period
 Uranium Notice - September 27, 2017 Nitrate levels were within allowed ranges during this period
 Nitrate Notice - September 7, 2017 Nitrate levels were within allowed ranges during this period
 Uranium Notice - July 26, 2017 Nitrate levels were within allowed ranges during this period
Uranium Notice - December 28, 2016 Nitrate levels were within allowed ranges during this period
Uranium Notice - October 25, 2016 Nitrate Notice - October 25, 2016
  Nitrate Notice - July 27, 2016
Uranium Notice - March 23, 2016 Missing Test Notice - April 1, 2016

 

Public Meeting Held February 2018

A public meeting was held on February 27, 2018 at 6:30 pm for all interested parties at the River Island Golf Course Clubhouse, located at 31989 River Island Drive in Springville, CA. Approximately 50 customers attended, representing 35 households. DOWC personnel and contracted engineers presented information about the project and discussed customers' questions and concerns. DOWChas worked with its engineers to summarize and answer all questions presented at the meeting. That document is posted below. 

Click HERE to view the Power Point presentation. 

Click HERE to view the narrative of the meeting. 

Click HERE to view the questions and answers from the meeting. 

Treatment Plant Project Public Meeting February 2018

River Island District Territory 1 potable water customers were mailed a notice on February 9, 2018 indicating that Del Oro Water Company (DOWC) has requested authority from the California Public Utilities Commission to borrow funds to proceed with construction of the required treatment plant. The notice indicates that a public meeting will be held on February 27, 2018 at 6:30 pm for all interested parties at the River Island Golf Course Clubhouse, located at 31989 River Island Drive in Springville, CA. DOWC personnel and contracted engineers will be presenting information about the project and discussing customers' questions and concerns.

Click HERE to view the notice. 

Treatment Plant Project Update November 2017

Presently, Del Oro Water Company (DOWC) owns, operates, and maintains 14 groundwater wells throughout its River Island Territory #1 Service Area. In the past several years, the River Island system has not consistently met required source capacity during periods of high demand.  Additionally, increasing levels of uranium and nitrate have been observed in the water supply wells throughout the Service Area to levels above acceptable by the State Water Board Division of Drinking Water (DDW).

In an effort to comply with violations noted by the then California Department of Public Health (now DDW) in Citation No. 03-11-09C-003 and Compliance Order No. 03-12-080-030, Del Oro Water Company is proceeding with construction of a new surface water treatment plant (WTP) to treat water from the Pleasant Valley Canal (PVC) and convey treated water to the District’s Territory #1 Service Area. DOWC has purchased surface water rights equivalent to approximately 756 gallons per minute (gpm) from the Pleasant Valley Canal (PVC). With the two treatment trains included in the design, DOWC will be able to serve up to approximately 525 connections at current usage rates. 

The new surface water supply will be the primary water source to meet the current maximum day and peak hour water demand deficit for the DOWC Territory #1 Service Area. The treated water supply from the completed WTP will ease and eventually replace the water supply needed from the contaminated groundwater wells in Territory #1, resulting in greater distribution efficiency and a reliable source of water for customers.

Construction will take place on DOWC property, and within several documented and verified easements. The project will consist of the following elements:

  • Installation of a concrete diversion box, weir structure and screen intake on PVC to divert up to 760 gpm of raw water.
  • Installation of approximately 1,200 linear feet (LF) of 8-inch ductile iron raw water mainline from the canal to the WTP.
  • Installation of two 350 gpm skid-mounted treatment modules to treat water from the PVC. 
  • Installation of all components required for operation of the two treatment modules.
  • Installation of approximately 250 LF of 12-inch C-900 PVC water main to convey treated water from the WTP booster pumps to two storage tanks.
  • Installation of two storage tanks with a capacity of 500,000 gallons each.
  • Installation of a 75 by 50-foot prefabricated metal building with separate office space, chemical room and electrical room. 
  • Construction of a 50 by 50-foot maintenance building to store equipment needed for repairs and maintenance.
  • Installation of all components required for reuse of backwash waste water left over from treatment plant operations, including a 100,000 gallon above-ground bolted steel storage tank.
  • Installation of approximately 850 LF of 12-inch C-900 PVC water main from the WTP to the existing Territory #1 system. 
  • Installation of a SCADA system required to coordinate plant operation with the various system storage facilities.
  • Installation of two 50 LF 24-inch diameter aluminum alloy culvert pipes across an ephemeral channel to convey irrigation flow and prevent erosion. In addition, the site will be sloped to bring the access road from Highway 190 to grade at this location.
  • Placement and compaction of an all-weather access roadway to the WTP site from the highway.
  • Installation of a standby generator to provide backup power to the WTP.
  • Construction of a chain link fence around the property boundaries.

New Treatment Plant Project

(Please see above for most current information regarding the treatment plant project.)

Due to the reliance on multiple wells and the associated challenges, and in accordance with CA Dept of Public Health directives, DOWC has secured rights to water from the Pleasant Valley Canal. In order to use this water, a new treatment plant must be constructed.

DOWC is in the final stages of securing state approval of the engineer plans. Once the plans are approved, a CPUC hearing will be held in the River Island area to discuss the project with consumers and other interested parties. After that, the project will be put out to bid. Currently, we estimate that construction will occur in 2018.

Meter Exchange Project

DOWC has completed a company-wide meter exchange program. For more information, please see the notice which was mailed with all January 23, 2013 bills.

If you have questions, please contact our Customer Service Center directly.

DOMESTIC Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit $ 258.06
   
Meter Size Monthly Charge
Up to 1 inch $ 43.01
1 1/2 inch $ 86.04
2 inch $ 137.66
3 inch $ 258.12
4 inch $ 430.19
6 inch $ 860.39
   
Quantity Rate  
For all water used, up to 10,000 cf, per 100 cubic feet $ 3.467
For all water used, over 10,000 cf, per 100 cubic feet $ 4.780
   
Late Fee  
For monthly bills not paid by the due date $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.40% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Private Fire Protection Service  
For each 4" fire hydrant with one 2.5" outlet $ 2.50
For each 6" riser hydrant with steamer $ 3.00

IRRIGATION Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit None
   
Meter Size Monthly Charge
All None
   
Quantity Rate  
For all water used, up to 2,500 cf, per 100 cubic feet $ 2.992
For all water used, over 2,500 cf, per 100 cubic feet $ 4.780
   
Late Fee  
For monthly bills not paid by the due date $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - River Island DOMESTIC Annual General Metered Service
  1. A late charge will be imposed per Schedule No. LC.
     
  2. The established billing cycle for water used is monthly.
     
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  4. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  5. As authorized by the California Public Utilities Commission (CPUC) all bills are subject to a one-time Surcharge of $3,636.68 over approximately twelve (12) billing cycles at $0.035 per 100 cubic feet as approved by the CPUC in Advice Letter No. 433. TheSurcharge effect on the average customer’ s bill is estimated to be $0.69 per month over the twelve (12) month period of time. This charge offsets the Del Oro Water Company Transportation Memorandum Account (DOWCTMA) for the year January 1, 2015 through December 31, 2015.
     
  6. As authorized by the California Public Utilities Commission all bills are subject to a one-time Surcharge of $2,563.57 over approximately twelve (12) billing cycles at $0.025 per 100 cubic feet as approved by the CPUC in Advice Letter No. 436. The Surcharge effect on the average customer’s bill is estimated to be $0.50 per month over the twelve (12) month period of time. This charge reflects an audited amount due against the Full Cost Water Supply Balancing Account from January 1, 2015 through December 31, 2015.
     
  7. As authorized by the California Public Utilities Commission all bills are subject to a one-time Surcharge over approximately eighteen (18) billing cycles at $4.71 per month to each customer's bill as approved by the CPUC in Advice Letter No. 451. This charge offsets the audited amount of $36,418.00 due against the DOWC Statewide Lost Revenue Recovery Memorandum Account for the period of April 1, 2014 through December 31, 2015.
     
  8. The CPUC granted and approved on December 15, 2016 for the River Island District an Interim Rate Increase, followed by Resolution No. W-5121 dated December 15, 2016 granting a General Rate Increase. With the approval of Advice Letter No. 470, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $26,757.54 as a one-time surcharge over approximately twelve (12) billing cycles at $5.22 per customer per month, or until the net shortfall is reimbursed. If over collection of funds occurs, a credit will be issued to the customers.
     

Special Conditions - River Island IRRIGATION Annual General Metered Service
  1. This service is secondary to domestic service and the utility must be given 24 hours notice before each irrigation. In the event that insufficient water is available for all irrigation users to be served at the same time, rotation of use may be required.
     
  2. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  3. Each property owner shall be responsible to install back-flow prevention device on domestic supply per Water Co. requirements.
     
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  5. A late charge will be imposed per Schedule No. LC.
     
  6. The CPUC granted and approved on December 15, 2016 for the River Island District an Interim Rate Increase, followed by Resolution No. W-5121 dated December 15, 2016 granting a General Rate Increase. With the approval of Advice Letter No. 470, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $2,029.34 as a one-time surcharge over approximately twelve (12) billing cycles at $8.90 per customer per month, or until the net shortfall is reimbursed. If over collection of funds occurs, a credit will be issued to the customers.
     

 

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