Del Oro is proudly celebrating 57 years of serving California

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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

Stirling Bluffs District


To contact a Customer Service Representative,
Stirling Bluffs District customers please dial 530-717-2505

Stirling Bluffs District serves Stirling City and vicinity in Butte County, California.

2021 Meter Reading Schedule

 

 

DROUGHT INFORMATION (Click Here)

June 23, 2021: Customers are asked to voluntarily conserve water due to this year's extremely dry conditions. Please read the NOTICE that was mailed with the June 23, 2021 bills.

The complete list of restrictions can also be found in Rule 14.1Alternate watering days and water prohibitions are in effect for ALL Districts.

 

There are no current projects active in Stirling Bluffs District.

July 27, 2021: Upgrades to the Stirling Bluffs Intake Pump Station
 
Upgrades were recently completed at the Stirling Bluffs Intake Pump Station. This station pulls water from the Toadtown Canal and conveys it to the Stirling Bluffs Water Treatment Plant. The existing pump station had one electric pump with a backup pump run by a diesel engine using a drive shaft. This backup pump was used during power outages. The diesel engine drive shaft malfunctioned, causing damage to the engine and the backup pump. 
 
The old diesel engine and pump were removed, and replaced with a new electric pump. A new generator has been installed to supply power to the pumps during power outages. In addition, a transfer switch was installed, allowing either pump to be used, as well as a variable frequency drive (VFD). The VFD controls power supplied to the pumps to match the output or flow required. This saves electricity and wear and tear on the pumps. An alternating switch was added to alternate use of the pumps to keep both running smoothly. Finally, hour meters were installed on the pumps to monitor overall use by period and lifespan.
 
These upgrades allow Del Oro to serve customers better by having two fully operable pumps, increasing service reliability, especially during an outage. The new generator can supply power to either pump, and can be turned on using a new switch at the water treatment plant. 
 
Shown here is the old diesel engine, which powered the backup pump:                         
 
Centered is the new generator, which can power both pumps:
 
Here, the new generator is shown on the right, with the freshly-painted pumps shown on the left: 
 
 
 
 
The Treatment plant upgrades are complete!

Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit $ 141.70
   
Meter Size Monthly Charge
5/8 by 3/4 inch (most homes have these) $ 28.34
3/4 inch $ 33.51
1 inch $ 43.85
1 1/2 inch $ 69.71
2 inch $ 100.74
3 inch $ 173.14
4 inch $ 276.56
   
Quantity Rate  
For all water used, per 100 cubic feet $ 2.991
   
Low-Income Rate Assistance (LIRA)  
Surcredit
Eligible (participating) customers only

30% of base service charge for 5/8"x3/4"

Maximum credit is $3.16 per month

Surcharge
Ineligible (non-participating) customers only

$2.25

   
Late Fee  
For monthly bills not paid by the due date $ 10.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.43% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - Stirling Bluffs Annual General Metered Service
  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
     
  2. The established billing cycle for water used is monthly.
     
  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
     
  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  5. A late charge will be imposed per Schedule No. LC.
     
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  7. The CPUC granted and approved on January 1, 2020, for the Stirling Bluffs District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCSB is granted reimbursement of the under-collected revenues in the amount of $17,814.47 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.38 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.
     
Low-Income Rate Assistance (LIRA) Stirling Bluffs
Surcredit
Eligible (participating) customers only

30% of base service charge for 5/8"x3/4"

Maximum credit is $3.16 per month

Surcharge
Ineligible (non-participating) customers only

$2.25

  1. LIRA Household: A LIRA household is one for which the total gross income from all persons living in household is less than or equal to the maximum household income level for the CARE programs approved by the Commission. Pacific Gas & Electric Company’s (PG&E) CARE program will be applicable to customers residing within PG&E’s service area. In line with currently authorized water utility low-income assistance programs, the Commission adopted the income eligibility guidelines published annually by the Energy Division applicable to the CARE program (California Alternative Rate for Energy) available to energy customers. The income guidelines used in the CARE programs are based on 200% of the federal poverty income guidelines at different household sizes. Total gross income shall include income from sources, both taxable and non-taxable. The applicant must be who is named on the bill and must not be a person who is claimed as a dependent on another person’s income tax return.

    LIRA Income Qualification Guidelines (06/01/20 – 05/31/21)

    Household Size Total Gross Annual Income
    1-2 $34,480
    3 $43,440
    4 $52,400
    5 $61,360
    6 $70,320
    Each Additional $8,960
  2. Application and Eligibility Declaration: Proof of active participation in a CARE program or an Application and eligibility declaration on a form authorized by the Commission is required for each Request for service under this schedule. Renewal of a customer’s eligibility declaration may be required consistent with CARE program renewal requirements, but not more often than annually. Customers, excluding qualified non-profit group living facilities, qualified agricultural employee housing facilities, and migrant farm worker housing centers, are eligible to receive service under this rate schedule at no more than on residential location at any one time, and the rate applies only to the customer’s permanent primary residence.
     
  3. Commencement of Rate: LIRA rates become effective upon Commission approval. After LIRA rates are effective eligible customers shall be billed on this schedule commencing no later than one billing period after receipt and approval of the customer’s application by the Utility.
     
  4. Verification: Information provided by the applicant is subject to verification by the Utility. Refusal or failure of a customer to provide sufficient documentation of eligibility acceptable to the Utility, upon the request of the Utility, shall result in removal from this rate schedule. Failure to comply with any terms of the LIRA program shall result in removal from this rate schedule.
     
  5. Notice from Customer: It is the customer’s responsibility to notify the Utility within thirty (30) days if there is a change in the customer’s eligibility status.
     
  6. Customers may be re-billed for period of ineligibility under the applicable rate schedule.
     
  7. All bills are subject to the reimbursement fee set forth on Schedule No. UF.
     

 

 Downloadable Application          Schedule LIRA-SB

 
 
 
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