Del Oro is proudly celebrating 50 years of serving California

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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

Strawberry District


To contact a Customer Service Representative,
Strawberry District customers please dial 530-717-2513

 

Strawberry District serves the area known as Strawberry and vicinity, located approximately 31 miles east of Sonora in Tuolumne County, California.

Click here to see the Current and Historical Herring Creek Levels

Click here to see the Current and Historical Snowpack Levels

2019 Meter Reading Schedule

 

2014-2016 DROUGHT INFORMATION (Click Here)

Please read the notice which was mailed with the July 27, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.

Turbidity Compliance Notice Mailed May 23, 2018

Other Useful links:

DOWC does not endorse the organizations sponsoring linked websites, and we do not endorse the views they express or the products/services they offer.

Capital Improvement Project Status

In Progress:

 

Complete:

August 19, 2016

Construction began August 15th and is expected to be completed by the end of September. Please check back regularly for scheduled outages and other updates.

August 2, 2016

Construction is expected to begin mid-August and be completed by the end of September.

January 7, 2016

The contract has been awarded and construction will begin as soon as weather permits, most likely in May or June.

May 27, 2015

2015/2016 Capital Improvement Projects notice - A Public Meeting was held Saturday, May 23, 2015

  • Phase 2 part 1 - construction of the new Dymond Tank and removal of the old tank has been completed.
  • Phase 1 of the Strawberry Capital Improvement Project is also complete.  Improvements include the installation of an emergency generator at the treatment plant and back-up booster pump for the Georges Drive area, the removal of the Lower Dymond storage tank and creation of a tank bypass, and a major upgrade and refurbishment of the treatment plant.

Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

New Service Advance Deposit $ 292.56
   
New Service Facility Fee Varies
ONLY applies to properties that have not previously been connected to the water system. See Schedule ST-F
   
Meter Size Monthly Service Charge
5/8 by 3/4 inch (most homes have these) $ 97.52
3/4 inch $ 146.28
1 inch $ 243.81
1 1/2 inch $ 487.62
2 inch $ 780.19
3 inch $ 1,462.86
4 inch $ 2,438.09
6 inch $ 4,876.18
   
Quantity Rate  
For all water used, per 100 cubic feet $ 11.79
   
Low-Income Rate Assistance (LIRA)  
Surcredit
Eligible (participating) customers only
50% of base service charge for 5/8"x3/4"
Maximum of $48.76
Surcharge
Ineligible (non-participating) customers only

$1.30

   
Late Fee  
For monthly bills not paid by the due date $ 5.00

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.23% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

Special Conditions - Strawberry Annual General Metered Service
  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods. Meters will be read and quantity charges billed monthly, bimonthly, or quarterly in accordance with the utility's established billing periods except that meters may be read and quantity charges billed during the winter season at intervals greater than three months.
     
  2. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
     
  3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
     
  4. In the event that a customer terminates service under this schedule and reinstates service at the same location within 12 months, there will be a reconnection charge equal to the minimum charges which would have been billed had the customer not terminated service.
     
  5. A late charge will be imposed per Schedule No. LC.
     
  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
     
  7. As authorized by the California Public Utilities Commission, all bills across Del Oro Water Company Districts are subject to a surcharge over twelve (12) billing cycles at $10.54 per month to each customer's bill as approved by the CPUC on May 30, 2019 by Resolution No. W-5193 following Advice Letter No. 511-A. This charge is for the specific purpose of collecting lost revenue of $800,000 due against the DOWC Lost Revenue Balancing Account which tracks the lost revenue associated with the November 2018 CAMP Fire offset by cost savings associated with lower sales on volume-related items such as power, and any insurance or litigation proceeds received by DOWC.
Low-Income Rate Assistance (LIRA) Strawberry
Surcredit
Eligible (participating) customers only
50% of base service charge for 5/8"x3/4"
Maximum of $48.76
Surcharge
Ineligible (non-participating) customers only

$1.30

  1. LIRA Household: A LIRA household is one for which the total gross income from all persons living in household is less than or equal to the maximum household income level for the CARE programs approved by the Commission. Pacific Gas & Electric Company’s (PG&E) CARE program will be applicable to customers residing within PG&E’s service area. In line with currently authorized water utility low-income assistance programs, the Commission adopted the income eligibility guidelines published annually by the Energy Division applicable to the CARE program (California Alternative Rate for Energy) available to energy customers. The income guidelines used in the CARE programs are based on 200% of the federal poverty income guidelines at different household sizes. Total gross income shall include income from sources, both taxable and non-taxable. The applicant must be who is named on the bill and must not be a person who is claimed as a dependent on another person’s income tax return.

    LIRA Income Qualification Guidelines (06/01/19 – 05/31/20)

    Household Size Total Gross Annual Income
    1-2 $33,820
    3 $42,660
    4 $51,500
    5 $60,340
    6 $69,180
    Each Additional $8,840
  2. Application and Eligibility Declaration: Proof of active participation in a CARE program or an Application and eligibility declaration on a form authorized by the Commission is required for each Request for service under this schedule. Renewal of a customer’s eligibility declaration may be required consistent with CARE program renewal requirements, but not more often than annually. Customers, excluding qualified non-profit group living facilities, qualified agricultural employee housing facilities, and migrant farm worker housing centers, are eligible to receive service under this rate schedule at no more than on residential location at any one time, and the rate applies only to the customer’s permanent primary residence.
     
  3. Commencement of Rate: LIRA rates become effective upon Commission approval. After LIRA rates are effective eligible customers shall be billed on this schedule commencing no later than one billing period after receipt and approval of the customer’s application by the Utility.
     
  4. Verification: Information provided by the applicant is subject to verification by the Utility. Refusal or failure of a customer to provide sufficient documentation of eligibility acceptable to the Utility, upon the request of the Utility, shall result in removal from this rate schedule. Failure to comply with any terms of the LIRA program shall result in removal from this rate schedule.
     
  5. Notice from Customer: It is the customer’s responsibility to notify the Utility within thirty (30) days if there is a change in the customer’s eligibility status.
     
  6. Customers may be re-billed for period of ineligibility under the applicable rate schedule.
     
  7. All bills are subject to the reimbursement fee set forth on Schedule No. UF.

 

 Downloadable Application           Schedule LIRA-ST

2019 Schedule

Billing Dates Recurring Payment Processing Date Due Dates
January 23 February 5 February 11
February 27 March 5 March 18
March 27 April 5 April 15
April 24 May 6 May 13
May 22 June 5 June 10
June 26 July 5 July 15
July 24 August 5 August 12
August 28 September 5 September 16
September 25 October 7 October 14
October 23 November 5 November 11
November 27 December 5 December 17
December 24 January 6 January 14

 

 
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