For 24-hour customer support or emergency, please call:
For Billing or Service Inquiries:
To contact a Customer Service Representative,
Tulare District customers please dial 530-717-2516
Para hablar con un Represente de Servicio al Cliente,
clientes de Tulare District por favor marque 530-717-2516
Tulare District serves the Grandview Gardens area (Tract No. 313 and vicinity), located approximately one-half mile northwest of Porterville, in the unincorporated area of Tulare County, California.
Tulare District also serves the area known as East Plano and vicinity, located approximately 1 mile south of Porterville, in the unincorporated area of Tulare County, California.
EAST PLANO ONLY:
IMMEDIATE IMPLEMENTATION OF RULE 14.1 STAGE 4
On Saturday, September 10, 2016, Tulare District’s East Plano Service Area experienced a water outage as a result of an unexpected decrease in the water level in the well. This resulted in failure of the pump. Del Oro replaced the pump and water service was restored on Tuesday, September 13, 2016. However, the water level in the well remains dangerously low.
Effective immediately, the East Plano Service Area is activating Rule 14.1 Stage 4 restrictions:
- Outside watering is now prohibited, except when watering with a hand-held bucket or a continuously monitored hose (see notice for details).
- Customers are required to reduce water use by at least 25%.
The complete list of Rule 14.1 Stage 4 mandatory restrictions is printed on the notice which was hand delivered to all customer properties on Wednesday, September 14, 2016. DOWC will continue to print Water Usage Guidelines on each customer’s bill; these guidelines show each customer what their maximum water use should be to achieve 25% conservation compared to 2013. Rule 14.1 is also available at: www.delorowater.com/rule14.1.html
Please read the notice which was mailed with the July 13, 2016 bills. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.
|EAST PLANO Service Area||GRANDVIEW Service Area|
|Nitrate Notice (12-14-16)|
|Nitrate Notice (10-12-16)|
|Nitrate Notice (7-13-16)|
|Coliform Notice (5-18-16)||Nitrate Notice (3-23-16)|
|Coliform Notice (12-16-15)||Nitrate Notice (1-13-16)|
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
|New Service Advance Deposit||$ 233.68|
|Meter Size||Monthly Charge|
|5/8 x 3/4 inch||$ 29.21|
|3/4 inch||$ 43.81|
|1 inch||$ 73.01|
|1 1/2 inch||$ 146.02|
|2 inch||$ 233.64|
|3 inch||$ 438.07|
|4 inch||$ 730.02|
|For all water used, per 100 cubic feet||$ 1.126|
|For monthly bills not paid by the due date||$ 5.00|
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.44% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
The established billing cycle for water used is monthly.
The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
A late charge will be imposed per Schedule No. LC.
- In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.