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For 24-hour customer support or emergency, please call:

1-877-DEL-ORO-H2O
(1-877-335-6764)

For Billing or Service Inquiries:
1-530-717-2500

Drought Status (C- & D-sized Districts)

IMPORTANT: If your account number begins with "002", go back to the previous page and choose "Paradise Pines" District

Summary

To report a violation of the water use restrictions, please use the Public Water Use Violation Reporting form.

With his April 21, 2021 and May 10, 2021 proclamations, Governor Newsom has declared a drought emergency in 41 counties. While these proclamations do not yet call for mandatory residential drought restrictions, Del Oro is asking its customers to voluntarily conserve to maintain water supplies for the health and safety of all customers.

The following notices have been mailed to customers asking for voluntary compliance with Rule 14.1 Stage 1 restrictions:

Restrictions

Outdoor Irrigation Restrictions

Limited watering days are now in effect for ALL district. Outside watering (ie. lawns & gardens) is NOT to be done between the hours of 8 AM and 6 PM.The Watering Schedule is restricted to no more than three (3) days per week as follows:

• Customers who’s street address ends in an odd number (1,3,5,7,9) are to water on Wednesdays, Fridays, and/or Sundays only
• Customers who’s street address ends in an even number (0,2,4,6,8) are to water on Tuesdays, Thursdays, and/or Saturdays only
• Customers with no street address are to water on Tuesdays, Thursdays, and/or Saturdays only
No outside watering is to be done on Mondays.
• Hand and drip watering may be done at any time, but you must still conserve 8%

Obligation to Fix Leaks, Breaks or Malfunctions

All leaks, breaks, or other malfunctions in the customer’s plumbing fixtures and/or irrigation system must be repaired within three (3) business days of written notification by Del Oro, unless other arrangements are made with Del Oro. “Written notification” includes door tags.

Prohibited Uses of Water

  1. The application of potable water to driveways and sidewalks
     
  2. The use of potable water in a water feature, except where the water is part of a recirculating system
     
  3. The application of potable water to outdoor landscapes during and within forty-eight (48) hours after measurable rainfall
     
  4. The serving of drinking water other than upon request in eating or drinking establishments, including but not limited to restaurants, hotels, cafes, cafeterias, bars, or other public places where food or drink are served and/or purchased
     
  5. Irrigation of ornamental landscape on public street medians
     
  6. Irrigation outside of newly constructed homes and buildings with potable water unless the potable water is delivered by a drip irrigation systems and/or micro spray irrigation system
     
  7. The application of potable water to landscapes in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures
     
  8. The use of a hose that dispenses potable water to wash vehicles, including cars, trucks, buses, boats, aircraft, and trailers, whether motorized or not, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use

Operators of hotels and motels shall provide guests with the option of choosing not to have towels and linens laundered daily. The hotel or motel shall prominently display notice of this option in each guest room using clear and easily understood language.

Limits on Filling Residential Swimming Pools and Spas: Re-filling and initial filling of single-family residential swimming pools or outdoor spas with potable water is prohibited, except to maintain required operating levels of existing pools and spas or as a result of completing structural repairs to the swimming pool or outdoor spa.

Limits on Filling Ornamental Lakes or Ponds: Filling or re-filling ornamental lakes or ponds with potable water is prohibited, except to the extent needed to sustain aquatic life, provided that such animals are of significant value and have been actively managed within the water feature prior to the implementation of any staged mandatory restrictions of water use as described in this Rule.

Other duly adopted restrictions on the use of potable water as prescribed from time to time by the Commission or other authorized government agencies may be added at any time.

Current Conservation Statistics

Additional Information:

The following is a list of resources for information on how to monitor your water use and conserve water. It is not exhaustive; additional resources can be found through internet search engines (ie. google). A different conservation tip is also printed on your bill each month.

Return to Del Oro Water Company's General Drought Information page

 

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