FAQs

Q. Why is the homeowner responsible for repairs to the water service line?

A. Like the home plumbing, the water service line is the property of the homeowner and therefore, it is the homeowners responsibility to maintain it.  Del Oro Water Company owns and maintains the water facilities up to and including the water meter.

Q. Where exactly does the water service line begin?   

A. The water service line begins on the side of the meter closest to the residence and ends at the house.

Q. What exactly does LPI cover?

A. There are many things that could cause the water service line to break, including earthquakes, rust, corrosion, freezing conditions, and tree roots.

Q. Does LPI cover breaks caused by these things?           

A. Yes, it covers repairs or replacements necessitated by earthquakes, rust, corrosion, freezing conditions, and tree roots.  Please look at Terms and Conditions to see the causes not covered by LPI, which include landslides, flooding, terrorist acts, and excavating by you or third parties.

Q. How do I sign up for LPI?

A. It’s simple. You can fill out the attached application or enroll online at www.delorowater.com.

Q. How do I pay the $4.95 per month?

A. If you sign up for LPI, $4.95 will be added to your monthly water bill from Del Oro Water Company.  To sign up, you must agree to a 12-month enrollment.  After 12 months, you may opt out of LPI at any time.

If you have any questions, please call us at 530.894.6739