How to Use the Online Bill Payment Service
Frequently Asked Questions
At this time, the Online Bill Payment service is only available to account owners. Tenants are NOT able to pay bills online through delorowater.com. We apologize for the inconvenience.
How to Use the Online Bill Payment Service
Account Registration
The first step is to register your account.
- To do this, click the View/Pay My Bill link.
- This will bring you to the Account Login page.
- Reference information on your bill to complete the signup process.
- Simply click on Register now! to begin the registration process.
- Required fields are denoted by double asterisks.
- After completing the account registration form, press Submit to create your account.
My Account
After login, you will see the My Account page.
From this page, you can view a number of things, including:
• Account Settings
Edit the information you entered when registering your account
• Viewing Your Bill
On this page you will find your account number, service address, mailing address,
due date, past due balance, and total amount due.
From this screen, you can also pay your bill and view account history.
• Paying Your Bill
1. From My Account page, select Pay Bill.
2. Note the total amount due.
You will not be given an option to pay more/less than the full amount.
3. Choose a payment method and select Next.
• Pay with Debit/Credit Card
1. Enter the information required.
Double check all information to ensure a successful transaction.
2. Press Submit Transaction.
WARNING! Click this button only ONCE to avoid multiple charges!
Please be patient; the transaction takes several minutes to complete.
3. The Thank You screen confirms your payment has been made.
4. Click on My Account to view the current status of your payment.
The icon below Pay Bill is replaced with your payment status.
Following submission, your payment status will be "Pending."
5. When your payment has been processed and posted, the Pay Bill
area is removed. However, if you entered an amount less than that
which is due, the link will remain active until the full amount is paid.
Frequently Asked Questions
Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service offers the convenience of paying your utility
bill online without the hassle of envelopes, checks, and stamps. All payments
are secure and encrypted for your protection.
Q. How much does the Online Bill Payment Service cost?
A. There is no additional fee associated with our Online Bill Payment
Service; it is a free service for Del Oro Water customers.
Q. Is e-Bill secure?
A. We engage several measures to ensure that your e-Bill information is secure.
• Sign-in ID and Password
Your username and password are unique identifiers that only you know.
• SSL
We use SSL (secure sockets layer) to ensure that your connection and
information are secure.
• Encryption
40-bit or 128-bit encryption makes your information unreadable as it
passes over the Internet.
Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment
method when paying your bill online. For your convenience, you may also
pay your bill with a debit or credit card.
Q. When will my payment post to my account?
A. Payments post to your account immediately.
Q. What if I receive a 48-hour notice or get disconnected?
A. Please contact a customer service representative at 530-809-3995
or toll free at 877-Del-Oro H2O Contact information specific to your
District can be found on the Contact Us page.
Q. Whom do I contact if I have questions about my online Bill?
A. Please contact a customer service representative at 530-809-3995
or toll free at 877-Del-Oro H2O. Contact information specific to your
District can be found on the Contact Us page
Q. What if I paid my bill on-line, but it still shows a balance?
A. Please contact a customer service representative at 530-809-3995
or toll free at 877-Del-Oro H2O. Contact information specific to your
District can be found on the Contact Us page.
Q. How do I update my personal information?
A. This information can be updated online via the My Account page.
In Account Settings, click Edit Profile to edit your online profile.
Contact information specific to your District can be found on the
Contact Us page.
Please note: For changes to the account owner's name, address, or phone number,
you must call customer service. For security reasons, these cannot be changed online.
