Del Oro Water Company
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Del Oro Water Company
Drawer 5172
Chico, CA 95927

Director of Community Relations
E-mail


Country Estates District

 

To contact a Customer Service Representative, 
Country Estates District customers please dial 530-809-3981

 2012 Meter Reading Schedule

Capital Improvement Project Presentation & Handouts - January 25, 2012

 2010 Consumer Confidence Report

 2009 Consumer Confidence Report

Active Advice Letters


  
Advice Letter 286

CPI Rate Increase of 1.5%
Effective: April 21, 2011
Posted: April 21, 2011

Advice Letter 269

CPI Rate Increase of 2.7%
Effective: May 12, 2010


Advice Letter 220

Power Offset Surcharge
Effective: March 26, 2009

Advice Letter 210

3.91% Rate Adjustment
Effective: February 2, 2009




Service Charges

The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rates below.

New Service Connection Fee $ 198.12
   
Meter Size Service Charge
 5/8 x 3/4 inch $  16.51
3/4-inch $  24.77
1-inch (most homes have these) $  41.28
1-1/2-inch $  82.55
2-inch $ 132.08
3-inch $ 247.65
   
 Quantity Rate  
 For all water used, per 100 cubic feet $ 1.827

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.5% surcharge is required to be added to all customers bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Special Conditions - Country Estates Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods. 

  2. The established billing cycle for water used is monthly.

  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.

  4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF. 

  5. A late charge will be imposed per Schedule No. LC.

  6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.

  7. As authorized by the California Public Utilities Commission, the Quantity Rate is increased from $1.750 to $1.766 to offset increased power costs over the amount allowed in Resolution No. W-4737.  The increase will be reflected as a Power Offset Quantity Rate Surcharge in the amount of $0.016 per ccf.