Ferndale District

To contact a Customer Service Representative, 
Ferndale District customers please dial 530-809-3988

Ferndale Mainline Replacement Project (updated August 18, 2011)
COMPLETED:	The Mainline Replacement Project replaced 320 feet of old 2-inch galvanized water main with a new 8-inch PVC water main on A St between 4th and 5th Street. Del Oro's ability to isolate potential mainline leaks was also improved by installing a previously nonexistent three way valve cluster at the intersection of 4th and A St.  This means that Del Oro can reduce the number of customers affected by outages when mainlines in the area are repaired.
	The old 2-inch mainline
	The new 8-inch mainline
	The new 3-way valve

 2012 Meter Reading Schedule

November 30, 2011 - Letter to all Customers
Beginning January 1, 2011 payments will no longer be accepted at North Valley Bank.

  2010 Consumer Confidence Report

 2009 Consumer Confidence Report

Active Advice Letters

The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rates below.

New Service Advance Deposit	$ 228.36
Meter Size	Service Charge
5/8 x 3/4 inch (most homes have these)	$  19.03
3/4-inch	$  28.55
1-inch	$  47.58
1-1/2-inch	$  95.16
2-inch	$ 152.25
4-inch	$ 475.78
6-inch	$ 951.56
8-inch	$ 1,522.50
Quantity Rate
For all water used, per 100 cubic feet	$ 4.01

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.5% surcharge is required to be added to all customers bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Special Conditions - Ferndale Annual General METERED Service

1. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF. 
   
   
2. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods for water used.
   
   
3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
   
   
4. The established billing cycle for water used is monthly. The billing cycle may be at longer intervals during the winter season.
   
   
5. A late charge will be imposed per Schedule No. LC.
   
   
6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
   
   
7. Per Advice Letter dated January 1, 2008 granting an Interim Rate Increase and Resolution No. W-4697, dated June 20, 2008 granting a General Rate Increase, under-collected revenues amounting to $29,942.81 from January 1, 200 through June 20, 2008 are imposed in a one-time surcharge of $39.966 over approximately twelve (12) billing cycles at $3.30 per month to each customer's bill upon approval by the California Public Utilities Commission. If over-collection of funds occurs, a credit will be issued to the customers.
   
   
8. As authorized by the California Public Utilities Commission (CPUC), all bills are subject to a one-time Surcharge of $182.38 billed at $3.80 per month over approximately forty-eight (48) billing cycles upon approval of Advice Letter No. 280. This charge offsets the legal and engineering expenses resulting from successful negotiations with the California Department of Fish and Game from the period of August 2008 through January 2011.