Del Oro Water Company
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Del Oro Water Company
Drawer 5172
Chico, CA 95927

Director of Community Relations
E-mail


Pine Flat District

 

To contact a Customer Service Representative,
Pine Flat District customers please dial
530-809-3984

   Cold Weather Reminder

As the cold weather sets in, Del Oro would like to remind customers to winterize your homes. 

Insulating pipes can help prevent damage due to freezing.

If leaving your property empty for an extended period of time, we recommend shutting off the water and draining the pipes to prevent damage.


 2012 Meter Reading Schedule

 2012 General Rate Case Presentation & Handouts - January 26, 2012

 2010 Consumer Confidence Report

 2009 Consumer Confidence Report

 Capital Improvement Project

Active Advice Letters


  
Advice Letter 315-A

General Rate Case
Effective: Pending
Posted: December 8, 2011

Advice Letter 314

CPI Increase of 1.5%
Effective: November 29, 2011
Posted: November 30, 2011


Advice Letter 313

General Rate Decrease
Effective: October 1, 2011
Posted: October 20, 2011

Advice Letter 288

Capital Improvements
Effective: April 11, 2011


Advice Letter 273-A

Capital Improvements
Effective: January 18, 2011



Monthly Metered Service Charges

The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rates below.

New Service Advance Deposit $194.58

 
Meter Size Service Charge
 5/8 x 3/4 inch (most homes have these) $  32.43
3/4-inch $  48.64
1-inch $  81.06
1-1/2-inch $ 162.13
2-inch $ 259.39
3-inch $ 486.37
4-inch $ 810.61
6-inch $1,621.22
   
 Quantity Rate  
 For all water used, per 100 cubic feet $6.225

California Public Utilities Commission (CPUC) Reimbursement Surcharge

A 1.5% surcharge is required to be added to all customers bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Special Conditions Pine Flat Annual General Metered Service

  1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.

  2. The established billing cycle for water used is monthly.

  3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the intitial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.

  4. In the event that a customer terminates service under this schedule and reinstates service at the same location within 12 months, there will be a reconnection charge equal to the minimum charges which would have been billed had the customer not terminated service.

  5. All bills are subject to the Reimbursement Fee set forth in Schedule No. UF.

  6. A late charge will be imposed per Schedule No. LC.