Strawberry District

To contact a Customer Service Representative,
Strawberry District customers please dial 530-809-3985

Cold Weather Reminder As the cold weather sets in, Del Oro would like to remind customers to winterize your homes.  Insulating pipes can help prevent damage due to freezing. If leaving your property empty for an extended period of time, we recommend shutting off the water and draining the pipes to prevent damage.

Strawberry District Project Update (updated August 2nd, 2011)
IN PROGRESS:	Planning for Phase II is under way, including determination of the best locations for pipeline upgrades and planned additional fire hydrants.
COMPLETE:	Phase 1 of the Strawberry Capital Improvement Project is complete.  Improvements include the installation of an emergency generator at the treatment plant and back-up booster pump for the Georges Drive area, the removal of the Lower Dymond storage tank and creation of a tank bypass, and a major upgrade and refurbishment of the treatment plant.

Click here to see the Herring Creek Levels

 2012 Meter Reading Schedule

October 1st, 2011 General Rate Case Questions and Answers

October 1st, 2011 General Rate Case Presentation

July 2011 Annual Presentation (Handout)

 2010 Consumer Confidence Report

 2009 Consumer Confidence Report

Active Advice Letters

The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rates below.

New Service Advance Deposit	$ 262.00
Meter Size	Service Charge
5/8 x 3/4 inch (most homes have these)	$       65.50
3/4-inch	$       98.26
1-inch	$     163.76
1-1/2-inch	$     327.52
2-inch	$     524.03
3-inch	$     982.56
4-inch	$ 1,637.59
6-inch	$ 3,275.19
Quantity Rate
For all water used, per 100 cubic feet	$ 7.55

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 1.5% surcharge is required to be added to all customers bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Special Conditions Strawberry Annual General Metered Service

1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the residents may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.  Meters will be read and quantity charges billed monthly, bimonthly, or quarterly in accordance with the utility's established billing periods except that meters may be read and quantity charges billed during the winter season at intervals greater than three months.
   
   
2. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period.  If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
   
   
3. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
   
   
4. In the event that a customer terminates service under this schedule and reinstates service at the same location within 12 months, there will be a reconnection charge equal to the minimum charges which would have been billed had the customer not terminated service.
   
   
5. A late charge will be imposed per Schedule No. LC.
   
   
6. As authorized by the California Public Utilities Commission (CPUC), all bills are subject to a one-time surcharge of $0.174 per 100 cubic feet billed over approximately thirty-six (36) billing cycles to each customer's water bill upon approval by the CPUC of Advice Letter No. 299. This charge offsets the Del Oro Water Company Transportation Memorandum Account (DOWCTMA) for Fiscal Year July 1, 2010 through June 30,2011.