Del Oro's offices will be closed on Monday, May, 29, 2023 in observance of Memorial Day.


For 24-hour customer support or emergency, please call:


For Billing or Service Inquiries:

Customer Service

Drawer 5172
Chico, California

For BILLING inquiries or SERVICE requests, or to pay your bill by phone using your valid credit cor debit card: Customer Service Representatives are available to assist you Monday-Friday 8:00 am-4:30 pm.
Our offices are closed on weekends and holidays.

Phone: (530) 717-2500 or Toll Free at 1-877-Del-OroH2O
Fax: 1-530-717-2639

District Directory

Director of Community Relations
Email: Please fill out our contact form

Quality Operations and Customer Service
Customer ServiceAt Del Oro Water Company, we are proud to be one of the largest utilities under the jurisdiction of the California Public Utilities Commission. Our relationship with the Commission has been outstanding for the more than fifty years we have been serving California. Stressing quality operations and customer service, our employees have an exemplary record with the state and local health departments and have the reputation of maintaining the highest standards of the industry.

Experienced Staff
Our staff is located in California communities such as Chico, Magalia, Paradise, Stirling City, Colusa, Arbuckle, Burney, Bakersfield, California Hot Springs, Ferndale, Mt. Lassen, Porterville, Springville, Strawberry, and Fresno. Our employee family is comprised of exceptional individuals, some of whom have been with us over thirty years.


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