In Progress

There are no projects currently in progress.

Improvements to date

Good news! Del Oro has completed installation of a new generator for Larkspur Meadows District to provide back-up power to keep water flowing during Public Safety Power Shutoffs and other power outages. The new generator is automatic and replaces an old engine that had to be manually hooked up during a power outage. This new system allows us to easily continue serving our customers during these events.

The new meter installed at Black Butte District:

All meters in Black Butte District have been replaced with new meters. As part of the meter exchange project, all gallon meters have been replaced with cubic foot meters.

All new piping has been installed between the pump and pressure tank. DOWC crews have also installed new pressure tank flow and hour meters, as well as a pressure release valve.

Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.

California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.

Other Services and Fees
Please see the back of your bill for additional information about other services and fees.

1. The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
    
2. The established billing cycle for water used is monthly.
    
3. The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
    
4. All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
    
5. A late charge will be imposed per Schedule No. LC.
    
6. In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
    
7. The CPUC granted and approved on January 1, 2020, for the Black Butte District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCBB is granted reimbursement of the under-collected revenues in the amount of $10,445.54 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.56 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.