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Announcements
For 24-hour customer support or emergency, please call:
1-877-DEL-ORO-H2O
(1-877-335-6764)
For Billing or Service Inquiries:
1-530-717-2500
Country Estates District
To contact a Customer Service Representative,
Country Estates District customers please dial 530-717-2508
Country Estates District serves Tracts No 1951, 2196, 2552, and 2553 and vicinity, located approximately 9 mile east of Bakersfield, Kern County, California.
DROUGHT INFORMATION (Click Here)
June 16, 2021: Customers are asked to voluntarily conserve water due to this year's extremely dry conditions. Please read the NOTICE that was mailed with the June 16, 2021 bills.
The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.
There are no current projects active in Country Estates District.
Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
| New Service Advance Deposit | $ 225.30 | ||
| Meter Size | Monthly Charge | ||
| 5/8 by 3/4 inch | $ 37.55 | ||
| 3/4 inch | $ 47.01 | ||
| 1 inch (most homes have these) | $ 65.93 | ||
| 1 1/2 inch | $ 113.20 | ||
| 2 inch | $ 169.94 | ||
| 3 inch | $ 302.33 | ||
| Quantity Rate | |||
| For all water used, per 100 cubic feet | $ 2.094 | ||
| Late Fee | |||
| For monthly bills not paid by the due date | $ 10.00 | ||
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
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The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods.
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The established billing cycle for water used is monthly.
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The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
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All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
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A late charge will be imposed per Schedule No. LC.
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In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
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The CPUC granted and approved on January 1, 2020, for the Country Estates District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCCE is granted reimbursement of the under-collected revenues in the amount of $10,445.54 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.56 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.