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Announcements
For 24-hour customer support or emergency, please call:
1-877-DEL-ORO-H2O
(1-877-335-6764)
For Billing or Service Inquiries:
1-530-717-2500
Ferndale District
To contact a Customer Service Representative,
Ferndale District customers please dial 530-717-2506
Ferndale District serves the City of Ferndale and adjacent unincorporated territory in Humboldt County, California.
DROUGHT INFORMATION (Click Here)
June 16, 2021: Customers are asked to voluntarily conserve water due to this year's extremely dry conditions. Please read the NOTICE that was mailed with the June 16, 2021 bills.
The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.
There are currently no active projects in Ferndale District.
Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
| New Service Advance Deposit | $ 208.65 | ||
| Meter Size | Monthly Charge | ||
| 5/8 by 3/4 inch (most homes have these) | $ 41.73 | ||
| 3/4 inch | $ 53.28 | ||
| 1 inch | $ 76.37 | ||
| 1 1/2 inch | $ 134.11 | ||
| 2 inch | $ 203.39 | ||
| 4 inch | $ 596.00 | ||
| 6 inch | $ 1,173.37 | ||
| 8 inch | $ 1,866.20 | ||
| Quantity Rate | |||
| For all water used, per 100 cubic feet | $ 4.980 | ||
| Late Fee | |||
| For monthly bills not paid by the due date | $ 10.00 | ||
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
Applicability
Applicable to all water service rendered for private fire protection purposes.
| Meter Size | Monthly Charge | |
| For each 4-inch connection, or smaller | $ 28.00 | |
| For each 6-inch connection | $ 40.00 | |
| For each 8-inch connection | $ 53.00 | |
| For each 10-inch connection | $ 107.00 | |
| For each 12-inch connection | $ 149.00 | |
| Late Fee | ||
| For monthly bills not paid by the due date | $ 10.00 | |
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
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The annual service charge applies to service during the 12 month period commencing January 1 and is due in advance. If a permanent resident of the area has been a customer of the utility for at least 12 months, the resident may elect, at the beginning of the calendar year, to pay prorated service charges in advance at intervals of less than one year in accordance with the utility's established billing periods for water used.
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The established billing cycle for water used is monthly. The billing cycle may be longer at intervals during the winter season.
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The opening bill for meter service, except upon conversion from flat rate service, shall be established after the first day of any year, the portion of such annual charge applicable to the current year shall be determined by multiplying the annual charge by one three-hundred-sixty-fifth (1/365) of the number of days remaining in the calendar year. The balance of the payment of the initial annual charge shall be credited against the charges for the succeeding annual period. If service is not continued for at least one year after the date of initial service, no refund of the initial annual charges shall be due the customers.
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All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
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A late charge will be imposed per Schedule No. LC.
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In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
- The CPUC granted and approved on January 1, 2020, for the Ferndale District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCFD is granted reimbursement of the under-collected revenues in the amount of $91,359.87 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.46 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.
Special Conditions - Ferndale Private Fire Protection Service
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The customer will pay without refund the entire cost of installing the service connection.
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The maximum diameter of the service connection will not be more than the diameter of the main to which the service is connected.
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When service connection is 6 inches in diameter or larger and supplied from a water main with 1,000 feet if a 10- or 12-inch main, the rate will be based on the size of the main from which the service connection is supplied.
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The customer's installation must be such as to effectively separate the fire sprinkler system from that part of the customer's regular water service. As a part of the sprinkler service installation, there shall be a detector check or other similar device acceptable to the company which will indicate the use of water. Any unauthorized use will be charged for at the regularly established rate for general metered service, and/or may be grounds for the company's discontinuing the fire sprinkler service without liability to the company.
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There shall be no-cross connection between the fire sprinkler system supplied by water through the company's fire sprinkler service to any other source of supply without the specific approval of the company. This specific approval will require, at the customer's expense, a special double check valve installation or other device acceptable to the company. Any such unauthorized cross-connection may be the grounds for immediately discontinuing the fire sprinkler service without liability to the company.
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The company will supply only such water at such pressure as may be available from time to time as the result of its normal operation of the system.
- All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.