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Announcements
For 24-hour customer support or emergency, please call:
1-877-DEL-ORO-H2O
(1-877-335-6764)
For Billing or Service Inquiries:
1-530-717-2500
River Island District
To contact a Customer Service Representative,
River Island District customers please dial 530-717-2514
Please CLICK HERE for information about the River Island Water Treatment Plant Project
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Conservation Requested - May 22, 2023 Del Oro is requesting that all customers continue to conserve water this spring and summer. The flooding in March destroyed two wells, and three more are awaiting rehabilitation. In addition, the hotter temperatures are causing extra demand on the system as customers begin watering outdoors. Please refrain from outdoor watering as much as possible, and limit it to overnight hours. We appreciate your assistance. |
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Outage due to Flooding - Territory 1 - March 10, 2023 May 11, 2023: The State has lifted the Do Not Drink Notice. All areas of the River Island District now have potable water. Del Oro recommends flushing all taps in your home for five minutes to ensure that any non-potable water is out of your home's pipes. Information regarding this emergency has been archived to the daily update page. Please click here. |
River Island District serves Tract Number 389 and vicinity, adjacent to the River Island Golf Course, located approximately four miles south of Springville, Tulare County, California.
DROUGHT INFORMATION (Click Here)
May 22, 2023: Del Oro is asking all customers to voluntarily conserve to maintain adequate water service for all customers due to the damage to our water system sustained in this year's flooding combined with the hotter temperatures this year. Please refrain from outdoor watering as much as possible. The complete list of restrictions can also be found in Rule 14.1. Alternate watering days and water prohibitions are in effect for ALL Districts.
A map showing current drought conditions can be found at The United States Drought Monitor.
Please read the NOTICE which was mailed on June 22, 2022.
Please read the notice which was mailed as a reminder on April 28, 2021.
Please read the notice which was mailed on June 24, 2020.
Please CLICK HERE for information about the River Island Water Treatment Plant Project, which began November 2021
2013 Meter Exchange Project
DOWC has completed a company-wide meter exchange program. For more information, please see the notice which was mailed with all January 23, 2013 bills.
If you have questions, please contact our Customer Service Center directly.
DOMESTIC Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
| New Service Advance Deposit | $ 221.10 | ||||
| Meter Size | Monthly Service Charge |
SRF Surcharge Territory 1 Customers Only (AL 525-A) |
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| Up to 1 inch | $ 63.17 | $ 78.18 | |||
| 1 1/2 inch | $ 107.72 | $ 156.37 | |||
| 2 inch | $ 161.17 | $ 250.19 | |||
| 3 inch | $ 285.89 | $ 469.11 | |||
| 4 inch | $ 464.06 | $ 781.85 | |||
| 6 inch | $ 909.49 | $ 1,563.69 | |||
| Quantity Rate | |||||
| For all water used, up to 10,000 cf, per 100 cubic feet | $ 3.590 | ||||
| For all water used, over 10,000 cf, per 100 cubic feet | $ 4.949 | ||||
| Late Fee | |||||
| For monthly bills not paid by the due date | $ 10.00 | ||||
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Drinking Water State Revolving Fund Undeveloped Lot Charge
Applicable to all undeveloped lots within the service territory of River Island District 1. A service fee to provide for reduction of the Drinking Water State Revolving Fund Loan Surcharge is chargeable to customers requesting future service to undeveloped lots. The Service fees was authorized by Resolution No. W-5245.
The service fee shall be the accumulated total of the surcharges provided for in Schedule No. RI-1, as applied to the property being furnished water service from the effective date of the advice letter to the date of connection. The maximum service charge shall be $2,000. The service fee shall be due and payable upon connection of water service to the lot. The surcharge authorized by the Commission, as contained in Schedule No. RI-1 will apply thereafter.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
| Private Fire Protection Service | ||
| For each 4" fire hydrant with one 2.5" outlet | $ 2.50 | |
| For each 6" riser hydrant with steamer | $ 3.00 | |
IRRIGATION Service Charges
The Service Charge is a Readiness to Serve Charge which is applicable to all metered water service and to which is added the charge for water used, computed at the Quantity Rate below.
| New Service Advance Deposit | None | ||
| Meter Size | Monthly Charge | ||
| All | None | ||
| Quantity Rate | |||
| For all water used, up to 2,500 cf, per 100 cubic feet | $ 3.098 | ||
| For all water used, over 2,500 cf, per 100 cubic feet | $ 4.949 | ||
| Late Fee | |||
| For monthly bills not paid by the due date | $ 10.00 | ||
California Public Utilities Commission (CPUC) Reimbursement Surcharge
A 0.8% surcharge is required to be added to all customers' bills, which is calculated on all amounts due and is forwarded to the Commission throughout the year.
Other Services and Fees
Please see the back of your bill for additional information about other services and fees.
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A late charge will be imposed per Schedule No. LC.
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In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
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All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
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The CPUC granted and approved on January 1, 2020, for the River Island District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCRI is granted reimbursement of the under-collected revenues in the amount of $47,747.55 as a one-time surcharge over approximately forty-eight (48) billing cycles at $2.36 per customer per month, or until the net shortfall is reimbursed. If over-collection of funds occurs, a credit will be issued to the customers.
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The DWSRF Surcharge is in addition to the water bill. The DWSRF Surcharge is specifically for the repayment of the Drinking Water State Revolving Fund Loan authorized by Resolution No. W-5245.
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The DWSRF Surcharge Rates are subject to periodic adjustment.
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The DWSRF Surcharge rates to repay the loan shall last until the loan is fully paid.
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The DWSRF Surcharge shall be deposited in a trustee account and shall be used only for the repayment of the loan authorized in Resolution No. W-5245.
Special Conditions - River Island IRRIGATION Annual General Metered Service
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This service is secondary to domestic service and the utility must be given 24 hours notice before each irrigation. In the event that insufficient water is available for all irrigation users to be served at the same time, rotation of use may be required.
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In accordance with Section 2714 of the Public Utilities Code, if a tenant in a rental unit leaves owing the company, service to subsequent tenants in that unit will, at the company's option, be furnished on the account of the landlord or property owner.
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Each property owner shall be responsible to install back-flow prevention device on domestic supply per Water Co. requirements.
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All bills are subject to the California Public Utilities Commission (CPUC) Reimbursement Fee set forth in Schedule No. UF.
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A late charge will be imposed per Schedule No. LC.
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The CPUC granted and approved on January 1, 2020, for the River Island District an Interim Rate Increase, followed by Resolution No. W-5229 dated August 6, 2020, granting a General Rate Increase and eliminating the $10.54 Lost Revenue Surcharge. With approval of this Advice Letter No. 523, DOWCRI is granted reimbursement of the over-collected revenues in the amount of $223.22 as a one-time credit surcharge over approximately forty-eight (48) billing cycles at $0.19 per irrigation customer per month, or until the net overcollection is reimbursed.